FAQ

What payment methods do you accept?

We accept payments through both Paypal and Stripe.

 

When will my order be shipped?

Orders are expected to be shipped within a week after the order is placed.

 

Do you ship to the US? Do you ship internationally?

Yes! We ship both to the US and anywhere else in the world except for the UK. Please note that international orders may be subject to import fees and taxes.

 

So no shipping to the UK?

Sorry, at this time I am not accepting any orders from the UK due to the issues with VAT and duties.

 

How long will it take to get my order?

Please note that due to COVID-19, packages may take longer to arrive than usual as mail couriers are experiencing delays in their delivery time. Thank you for your understanding. 

 

Orders to Canada and the US are expected to arrive 2-14 business days after they have been shipped. 

International orders are expected to take 2-18 business weeks after they have been shipped.

 

Can I pick up my order? 

My studio is based in Oakville, Ontario. If you live around the GTA, you are more than welcome to pick up your order. Use the coupon GTAPICKUP on your order and you will be emailed the location and a list of available times to pick your order up. 

 

Care Guide

Hoodie Care Guide:

Wash the hoodie inside out in cold temperature. Tumble dry on low to prolong the life of the print.

 

Instructions for Iron-On Patches:

Place the embroidered patch on a desired fabric surface. Heat the iron to medium heat, and then layer a scrap cloth on top of the patch. Press iron to cloth for less than 30 seconds, or until glue melts. Set to cool for a couple of minutes. For extra security, sew in the patch to the fabric.

 

Return Policy

All sales are final.

Returns or exchanges will only be accepted if the product is damaged or incorrect. If the product is damaged or you received the wrong order, please email leah@leahkwak.com with the order number and proof of the issue. Shipping is nonrefundable and will not be covered by the store for a return or exchange.